For customer service and care regarding the following products, please call us or submit an online request.

alex    alex-dispensor  scrubex scrubex-receiversoftware

Customer Service Help Line

  1. Phone: 020 3026 9859
  2. Select the service option.
  3. A member of staff will log the issue and address accordingly.
  4. They will be looking for as much detail about the fault as possible.

Please have the following data ready to report:

  • Hospital Name
  • Callers name and contact number
  • Machine ID/Letter (taken from the home screen on the linen management website)
  • Machine Location
  • Fault symptoms (As much detail as possible)
  • Message displayed on screen
  • Miscellaneous (Any other relevant information which may help in diagnosis)

Customer Service Form